VAULUXE RETURNS & REFUNDS POLICY

Effective date: September 01, 2025

We want you to love what you ordered. If something isn't right, this policy explains how to return or exchange eligible items purchased directly from https://www.vauluxe.com. This policy is part of, and incorporated into, the VAULUXE Terms of Service.

RETURN WINDOW
You have 30 days from the date of delivery to start a return of an eligible item. Returns requested after 30 days may not be accepted.

HOW TO START A RETURN OR EXCHANGE
Start your return quickly through our Returns Portal: [returns link] — just enter your order number and email. You can also contact us at support@vauluxe.com for help.

Once your return is approved, you'll receive return instructions and a shipping label (see below). Please ship your item(s) back within 7 days of receiving your label so we can process your return on time.

RETURN SHIPPING — FREE FOR US CUSTOMERS
We provide a free prepaid return shipping label for customers within the United States. Using our prepaid label is the recommended way to return, because it lets you track the package and receive your refund or credit faster.

International customers are welcome to return eligible items by mail, but are responsible for their own return shipping costs and any applicable duties or taxes. The Returns Portal is available to all customers; prepaid labels are provided to US customers only.

REFUNDS — YOUR CHOICE
When your return is approved and received, you choose how you'd like to be refunded:

• Refund to your original payment method, or
• Store credit (issued as a VAULUXE gift card / store credit).

Returns are inspected and processed within 5–7 business days after we receive your item(s). Once processed, store credit is issued immediately; refunds to your original payment method may take an additional few business days to appear, depending on your bank or card issuer. Original shipping charges (if any) are non-refundable unless the return is due to our error.

TIP: Please package and return each order separately. If multiple orders are returned in a single package, processing may take additional time, and you will not receive credit for any non-eligible items returned.

EXCHANGES
We're happy to offer exchanges on eligible items, subject to availability. Because each VAULUXE product comes in a single option, an exchange means either a replacement of the same item (for example, if it arrived damaged or defective) or a swap for a different VAULUXE product. You can request an exchange through the Returns Portal. If the item you want is unavailable, we'll help you complete a return for a refund or store credit instead. If there is a price difference between products, we'll either collect or refund the difference as applicable.

ITEM CONDITION REQUIREMENTS
To be eligible for a return or exchange, items must be:

• Unused and in their original condition, with no signs of use, wear, or assembly;
• In the original packaging, with all included parts, accessories, manuals, and any protective seals or wrapping intact; and
• Accompanied by your order packing slip or the return invoice from the Returns Portal that clearly identifies the items being returned.

We reserve the right to refuse a return or to issue a partial refund for items that are returned in unacceptable condition.

FINAL SALE / NON-RETURNABLE ITEMS
For hygiene, safety, and other reasons, the following are final sale and cannot be returned or exchanged, except where required by law or where the item is damaged or defective:

• Items marked "Final Sale" or sold at clearance/deep-discount pricing;
• Personalized, customized, or made-to-order items;
• Food, consumable, or perishable products, and any food-contact items whose protective seal has been opened or removed;
• Items that have been used, washed, or assembled;
• Gift cards;
  

Please review product pages, which will indicate when an item is final sale.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive an item that is damaged, defective, or incorrect, please contact us at support@vauluxe.com within 14 days of delivery with your order number and photos. We will make it right at no cost to you — including a replacement, exchange, or full refund (including any related shipping), as appropriate.

LOST OR STOLEN RETURN PACKAGES
We are not responsible for return packages that are lost or stolen in transit. Please keep your proof of postage and tracking number until your return is processed. When you use our prepaid label, the package is tracked for you.

IMPORTANT NOTES

• We do not accept in-person return drop-offs at our facilities or offices. All returns must be shipped through the Returns Portal.
• We may delay a refund until returned items are actually received and inspected, particularly where there are credible concerns about fraud.
• Non-VAULUXE items sent to us will not be returned and may be discarded upon receipt.

PURCHASES FROM AMAZON AND OTHER MARKETPLACES
If you purchased a VAULUXE product through a third-party marketplace such as Amazon, your return or refund is handled under that platform's return policy and process — not this one. Please initiate those returns directly through the marketplace where you bought the item.

OUR RESERVED RIGHTS
To protect against abuse and fraud, we reserve the right to define, limit, refuse, or reject returns at any time, including due to:

• An irregular or excessive return history indicative of "use-and-return" abuse (using or consuming an item and then returning it);
• An irregular or excessive return history involving used, altered, damaged, incomplete, or missing items; or
• Suspected fraudulent or abusive activity.

We likewise reserve the right to refuse service to any customer engaging in the conduct described above. These rights do not limit any rights you have under applicable consumer-protection law.

QUESTIONS
For any questions about your return, refund, or exchange, contact us:

VAULUXE LLC
Email: support@vauluxe.com
Attn: Returns, 8330 S 84TH CT STE 1, HICKORY HILLS, IL 60457, United States